Customer Relations Executive
Department: Customer Relations
| Experience Needed: 1 to 3 years | Career Level: Senior | Job Type: Full Time |
| Salary: Confidential | Education: Bachelor's Degree at least | Vacancies: 1 open position |
Job Description
- Handle customers’ issues and complaint.
- Identify and assess customers’ needs to achieve satisfaction and keep following up.
- Keen on after sales survey.
- Welcome and greet customers and register all customer data in CRM System.
- Record details of customer contacts and actions taken
- Perform monthly analysis beside reports for service center.
- Provide customers with all information that they need.
- Arrange all customers visits and handle them kindly to Service advisor.
- Make daily No Show Reports for Service customers and follow up to make new reservations
Job Requirements
- Excellent communication skills
- Listening skills
- Problem solving
- Customer service orientation
- Attention to detail
- Adaptability
- Team work
- Stress tolerance
- Apply Here
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