Service Advisor Engineer
Department: After Sales
| Experience Needed: 2 years | Career Level: Entry | Job Type: Full Time |
| Salary: Confidential | Education: Bachelor of Automotive Engineering | Vacancies: 2 open position |
Service Advisor are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
Job Description
Job Description
- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems.
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Filling customer data on system using (Data Accuracy Rate).
- Promotion of Special Service Campaign .
- Able to provide detailed explanation on jobs to be carried out on vehicle.
- Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs.
- Should have flair for Selling Value added Services, Service Contracts and accessories.
- Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Conduct NPS Survey during vehicle delivery to get customer’s feedback upon his experience at Toyota service center
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customer informed.
- Prepare Invoices on DMS and arrange for Active delivery of vehicles.
- Follow up payments of credit customers and ensure collection within stipulated time.
- Conduct post service follow up to ensure customer satisfaction.
Job Requirements
- Bachelor of Automotive Engineering.
- Two years experience in Authorized Service Center.
- Good in English.
- Basic of computer skills.
- Presentable.
- Negotiation skills
- Basic sales skills.
- Apply Here
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