وظائف شركة Qsource vacancies Sept- 2023

System & Cloud Admin

2 -4 years

"• Install, configure, and maintain servers, both physical and virtual, to ensure optimal performance and reliability.

• Regularly apply updates, patches, and security fixes to keep servers up-to-date and protected against vulnerabilities.

• Monitor server performance, troubleshoot issues, and implement necessary enhancements to maintain peak efficiency.

• Administer and manage Office 365 accounts, licenses, and applications for our employees.

• Maintain and support the Active Directory infrastructure, including user accounts, groups, and access rights.

• Implement security measures and best practices to safeguard sensitive data and ensure compliance.

• Manage Azure Active Directory services and configurations to provide secure access to cloud resources.

• Collaborate with the IT team to deploy and optimize cloud-based solutions and services.

• Design and implement effective data backup and disaster recovery strategies.

• Respond to data loss incidents promptly, ensuring minimal downtime and data loss.

• Lead the implementation process of ServiceDesk Plus, working closely with the IT team and stakeholders to gather requirements.

• Customize the platform to meet specific workflows, automation rules, and service level agreements (SLAs).

• Maintain accurate documentation of system configurations, processes, and procedures.

• Generate regular reports on system performance, incidents, and service levels.

• Provide technical support and assistance to end-users as a L3, resolving hardware, software, and network issues promptly.

• Collaborate with other IT team members and departments to implement IT projects and initiatives."

للتقديم

jobs@sourceqs.com.

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Tax Lead

8 years +

" Implement an effective system to monitor the tax calendar, including all tax payments, to ensure compliance with Egyptian tax authority’s dates.

· Ensure Egyptian tax laws and regulations compliance.

· Prepare annual income tax return.

· Prepare /Reviewing Offshore WHT calculations/payments/forms and submitting to the tax authority.

· Prepare /Reviewing quarterly local WHT calculation/ payments/forms to ensure correctness.

· Following up the implementation of the e- invoice.

· Prepare /Reviewing VAT calculations/payments/forms/refund and submitting to the tax authority.

· Respond to business tax advisory of other departments.

· Work on regional tax requests .

· Ensure the application of Double Tax Treaties.

· Tax authority communications and manage the process of internal committees ..etc

· Examine records of departments to ensure proper recording of transactions and compliance with applicable laws, makes recommendations.

· Ensure the application of Transfer Pricing rules and handling the related requirements with tax authority.

· Provide the tax inspector with the appropriate documents and analysis needed for the inspection process (income tax – VAT -local WHT – WHT on Offshore ,WHT on dividend)."

للتقديم

jobs@sourceqs.com.

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Application Support Specialist

2 -4 years

"Write clean, scalable code using .NET programming languages

Create and test software prototypes

Providing technical support to teams within the organization, and to external clients when required for specific systems

Assisting with systems integrations

Identifying and resolving technical issues

Managing coordination at a local and international level where required

Validating and analyzing the software requirements

Evaluating and researching the products and technologies related to software

Maintaining and updating technical documents and procedures

Translating business requirements into high-quality system documentation

SAP support will be considered as extra "

للتقديم

jobs@sourceqs.com.

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Oracle DBA

2 -4 years

"• Oracle Database 11g, 12c, 19c and 21c (Install, backup, Patch, performance tuning, security)

• Oracle E-Business Suite R12.1, 12.2 (Install, Patch, Clone)

• Oracle pluggable database administration

• Oracle Data Guard

• Experience: 3+ years

• Dell vxrail management (create, configure, and migrate Virtiual Machines)

• Working on OS: Windows Server, Linux and Unix

• Oracle Enterprise Manager Cloud Control 13c (Install, Add targets)

• Oracle Apex (using ORDS, Jasper, WebLogic, TOMCAT, puggable databases) based on Linux

• Oracle Primavera P6"

للتقديم

jobs@sourceqs.com.

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Helpdesk Engineer for Alex

1-3 years

"• Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system.

• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware.

• Install all PC, printers, scanners, IP phones, SW and HW, and applications.

• Backup system and antivirus and related applications.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Work through the problem-solving process with customers, empowering them to do the same in the future.

• Report significant and recurring issues to the tier-2 support team.

• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.

للتقديم

jobs@sourceqs.com.

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IT Specialist

1-3 years

"Q-source is hiring ""Technical Support Specialist"" for a Multinational Pharmaceutical Company located in New Cairo

Responsibilities:

- Provide first line support on issues related to Operating system, connectivity, MS office including MS Outlook, Meeting room systems and Office IT equipment.

- Log IT ticket for incidents and follow thru to resolution. Update ticket details as incidents are manage until completion. Regularly review incident tickets and improve FCR (First Call Resolution).

- Responsible for the day-to-day IT operations, scheduling and technical support of the company’s infrastructure and computers etc.

- Support the company’s WAN & LAN environment and coordinate with Global & local vendors for support. Work within country telecom providers to review and select best connectivity (Internet, WAN & Mobile services) solutions.

- Accountable for support and maintenance of printers, Meeting room automation, Video Conference systems, Telephone systems, Digital Signage system and access control systems.

Act as the primary contact for our customers as the “face of IT”

- Promoting a welcoming and engaging service/environment to make sure we deliver an excellent customer contact experience.

- Analyze the customer’s needs utilizing analytical skills to develop appropriate and innovative solutions as required.

- Triage technical queries and identify if the issue can be resolved quickly within an appropriate time frame.

- Liaise with other IT Teams, as necessary in order to resolve faults, keeping the customer fully updated of next steps.

- Ensure all customer interactions are recorded as tickets within ServiceNow.

Make sure escalations are dealt with, managed and minimized whilst remaining calm in situations of conflict.

- Ensure the onsite & service desk service is ran in accordance with the global SOP.

Qualifications

- Bachelor's degree in computer science or IT related degree

- Ticketing system background is a must.

- 6 months - 1 year of Experience as Technical Support

- Excellent command of English language

- MCSA & CCNA is a MUST

- Helpdesk and customer service background (First line support)"

للتقديم

jobs@sourceqs.com.

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Technincal Support