وظيفة خدمة عملاء حديث تخرج بشركة نِينغ-جي كونسولتينغ الصنية راتب 550 دولار

Ningji Consulting هي شركة Business Process Outsourcing (BPO) – يعني بتقدم خدمات التعهيد الخارجي للشركات، زي خدمات التواصل مع العملاء، إدارة العلاقات، والدعم الفني والمبيعات.
مقرها الرئيسي: هونغ كونغ 🇭🇰 (مع توسّع في مشاريع في مصر)
حجم الشركة: حوالي 51–100 موظف
مجالات العمل: خدمات عملاء، دعم مبيعات، حلول E-commerce وخدمات إدارة علاقات العملاء للعلامات التجارية العالمية

 الهدف الأساسي للشركة:
تربط بين الشركات العالمية والمواهب عبر تقديم خدمات احترافية في التواصل مع العملاء وإدارة العمليات، وتركّز بشكل خاص على توسيع خدماتها عالميًا

Job Details

Experience Needed

More than 1 year

Career Level

Entry Level (Junior Level / Fresh Grad)

Education Level

Bachelor's Degree

Salary

500 to 550 USD Per Month, US$400 is base salary, US$100 is performance-based (assessed on punctuality, attendance, and work 

performance)

Job Description

• Company: Ningji Limited
• Work Location: Remote (Work from Home - Egypt)
• Shift: US Night Shift (aligned with US working hours)
• Salary: Approximately $500 USD per month (paid in USD)，US$400 is base salary, US$100 is performance-based (assessed on punctuality, attendance, and work performance).
• About Us
• Ningji Limited is a Hong Kong-based Business Process Outsourcing (BPO) company specializing in management consulting and technology-driven customer solutions. We provide high-quality support to international e-commerce brands, ensuring a seamless experience for customers in the North American market.
• Job Overview
• We are seeking a highly skilled, tech-savvy, and fluent English-speaking Customer Service Representative to join our growing team. You will be the primary point of contact for US customers, handling after-sales inquiries, technical troubleshooting, and providing general support via phone, online chat, and email.
• Key Responsibilities
• Omnichannel Support: Handle incoming/outgoing calls, respond to online chats, and manage email tickets with professional etiquette.
• Technical Troubleshooting: Assist customers with product setup, usage issues, and technical problems. You must be able to simplify complex information.
• Problem Solving: Actively listen to customer concerns and provide efficient, empathetic solutions to ensure high Customer Satisfaction (CSAT) scores.
• Data Management: Accurately record customer interactions and feedback into our CRM system.
• Requirements (Strict)
• Language Proficiency: Near-native level English proficiency (spoken and written). You must have clear pronunciation and excellent listening comprehension to communicate effectively with US customers.
• We Offer:
• Competitive Salary: Paid in US dollars, ensuring stable income unaffected by local currency fluctuations.
• Remote Work: Save on commuting time and expenses; work comfortably from home.
• Career Development: Gain work experience at a global BPO company and international e-commerce platform.

Job Requirements

• Equipment Requirements: You must have a laptop computer.
• Work Environment: * Internet: Must have a stable, high-speed internet connection (fiber/VDSL).
• Power: Due to local conditions, you must have a reliable backup power solution (UPS or laptop with long battery life + mobile data hotspot) to ensure zero downtime.
• Punctuality: Excellent time management skills. We have a zero-tolerance policy for frequent tardiness or unexcused absences.
• Technical Skills: Ability to quickly learn new software; experience with Zendesk or similar CRM tools is a plus.
• Experience: Excellent English speaking and listening skills, strong communication skills, and good comprehension are preferred. Working Hours and Shifts
• Work Schedule: Fixed 5 days a week (2 fixed days off, rest days are scheduled according to project requirements). Working Hours: 9 consecutive hours (8 hours of work + 1 hour of break).
• Time Zone: Aligned with US Standard Time (EST/PST). For applicants residing in Egypt, this is a fixed night shift

Apply