وظيفة خدمة عملاء بشركة فينيارد لتكنولوجيا المالية

نبذة مختصرة عن شركة فينيارد لتكنولوجيا المالية
مجموعة عالمية رائدة في مجال التكنولوجيا المالية (FinTech)، ومقرها قبرص، وتتخصص في تطوير برمجيات مبتكرة وحلول برمجية كخدمة (SaaS) للقطاع المالي. تضم الشركة فريقاً متنوعاً من الخبراء لتقديم منصات تداول، وتطبيقات هاتف، وأنظمة إدارة خلفية لتعزيز الشمول المالي وتسهيل المعاملات

وظيفة خدمة عملاء بشركة فينيارد لتكنولوجيا المالية 

How you are going to make an impact 

• Respond to customer queries promptly and efficiently through emails, live chat and phone

calls
• Work together with various departments to address complex problems and escalate issues

when necessary
• Conduct follow-ups with customers to ensure their concerns are resolved
• Perform troubleshooting using different diagnostic techniques
• Record and document repetitive issues to contribute to process improvement
• Generate pertinent informational materials, including FAQ articles, user manuals, and
tutorials
• Provide guidance to current and prospective clients regarding the acquisition of additional
products and services offered by the company
• Identify and execute initiatives to improve the overall customer experience

Discover your Fit 

• Strong commercial experience, preferably in trading (forex/crypto)
• 1- 2 years of online customer support experience.
• Excellent written and oral skills in English
• Excellent interpersonal and communication skills.
• High level of responsibility and self-organization to work remotely
• Experienced with using customer service software, tools and databases

We are ready to provide for you

• 100% remote job at any place you wish and work on comfortable shifts
• Competitive salary based on your experience
• Opportunity to work in international and cross-functional team with challenging and in-demand product
• Performance-based bonus every quarter
• Compensation for Medical insurance
• Additional sick leaves every 6 months
• Birthday gifts

Dear candidate!
Please provide CV in English.

Apply