Technical Support Engineer Jobs In Egypt And Career In Etisal International Vacancies In Cairo 2014
Employer Etisal International
Job Title Technical Support Engineer - VM Ware
Languages English: Very Good Spoken & Written
Country Egypt
Job Category Network Administrator, Software Engineering, Software Testing
Job Type Full Time
Description - Resolve customers issues via the telephone, email or Webex session - Resolve any customer technical issues through diligent research, reproduction, and troubleshooting - Regular follow-ups with customers with recommendations, updates and action plans. - Document all technical inquiries; develop and review content for knowledge base - Provide training or assistance to junior staff - Escalate issues in a timely manner according to Standard Operating Procedures. - Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. - Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. - Focus on an area of technical specialization and attend technical trainings - Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Qualifications - BS Degree. - Good knowledge of Routing, Switching and VLAN concepts - Good background of Database applications including SQL Server and Oracle - Overall Work experience of 4 to 5 Years in Technical domain. - Basic knowledge in Virtualization & Cloud computing will be preferred. - Strong Linux or UNIX administration skills - Setup and operation of TCP/IP networking on Linux or UNIX systems - Strong understanding of the following technologies: • Networking • Storage • Linux • TCP/IP • Windows Clustering/DHCP/DNS. • Windows 2003/2008 - Ability to follow standard engineering principles and practices. - Preferred Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
Gender Male
Experience 3 - 5 Years.
Other Skills Good written and verbal communication skills - Analyzing Skills - Motivation Skills - Self Starter Skills - Self Learning Skills - Customer Oriented - Problem Solving Skills - Challenging Skills - Ability to work under stress - Ambitious Character.
Compensations Net Salary: 3000 EGP + Medical Insurance + Social Insurance.
Salary (L.E.) 2600 - 4500 under 30 years old. - Kindly 5mention in the subject (Technical Support Engineer - AM Chamber).
Job Contact Info. ehab.elmortagy@etisal-int.com
Employer Etisal International
Job Title Technical Support Engineer - VM Ware
Languages English: Very Good Spoken & Written
Country Egypt
Job Category Network Administrator, Software Engineering, Software Testing
Job Type Full Time
Description - Resolve customers issues via the telephone, email or Webex session - Resolve any customer technical issues through diligent research, reproduction, and troubleshooting - Regular follow-ups with customers with recommendations, updates and action plans. - Document all technical inquiries; develop and review content for knowledge base - Provide training or assistance to junior staff - Escalate issues in a timely manner according to Standard Operating Procedures. - Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. - Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. - Focus on an area of technical specialization and attend technical trainings - Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Qualifications - BS Degree. - Good knowledge of Routing, Switching and VLAN concepts - Good background of Database applications including SQL Server and Oracle - Overall Work experience of 4 to 5 Years in Technical domain. - Basic knowledge in Virtualization & Cloud computing will be preferred. - Strong Linux or UNIX administration skills - Setup and operation of TCP/IP networking on Linux or UNIX systems - Strong understanding of the following technologies: • Networking • Storage • Linux • TCP/IP • Windows Clustering/DHCP/DNS. • Windows 2003/2008 - Ability to follow standard engineering principles and practices. - Preferred Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
Gender Male
Experience 3 - 5 Years.
Other Skills Good written and verbal communication skills - Analyzing Skills - Motivation Skills - Self Starter Skills - Self Learning Skills - Customer Oriented - Problem Solving Skills - Challenging Skills - Ability to work under stress - Ambitious Character.
Compensations Net Salary: 3000 EGP + Medical Insurance + Social Insurance.
Salary (L.E.) 2600 - 4500 under 30 years old. - Kindly 5mention in the subject (Technical Support Engineer - AM Chamber).
Job Contact Info. ehab.elmortagy@etisal-int.com
