وظائف خدمة عملاء 2015
Customer Service Representative Jobs In Egypt
Customer Service Representative Jobs In Egypt And Career In Vacancies In Cairo 2015
Job Title Customer Service Representative
Vacancy Deadline(mm/dd/yy) 4/30/2015
Languages Good command of English
Languages English, Very Good
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description —Resolve customer complaints via phone, email, and social media. —Attracts potential customers by answering product and service questions. —Maintains customer records by updating account information. —Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. —Maintains financial accounts by processing customer adjustments. —Recommends potential products or services to management by collecting customer information and analyzing customer needs. —Prepares product or service reports by collecting and analyzing customer information. —Contributes to team effort by accomplishing related results as needed. —Advise on company information. —Act as the company gatekeeper. —Inform customer of deals and promotions. Utilize computer technology to handle high call volumes. —Work with customer service manager to ensure proper customer service is being delivered. —Close out or open call records. —Compile reports on overall customer satisfaction. —Handle changes in policies or renewals. —Greet customers warmly and ascertain problem or reason for calling. —Handling the tech problem related to ADSL. —CCNA or Tech background is a plus.
Qualifications Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, active listener.
Gender Any
Car owner no
Experience 1 - 2 Years.
Other Skills Investigation skills & first call resolution .
Salary (L.E.) Negotiable
Job Contact Email jobs@noor.net
وظائف خدمة عملاء 2015
Customer Service Representative Jobs In Egypt
Customer Service Representative Jobs In Egypt And Career In Vacancies In Cairo 2015
