CRM Supervisor Jobs In Egypt And Career In CDCM Peugeot Vacancies In Cairo 2015
Employer CDCM Peugeot
Job Title CRM Supervisor
Vacancy Deadline(mm/dd/yy) 5/31/2015
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Automotive, Customer Service, Public Relation
Job Type Full Time
Job Level Senior
Description 1. Ensures continuous revision for main service centers (SC) quality and standardized operation 2. Develops a complete process flow for customer experience )7-steps service procedures) and train the CRM and service staff for implementation 3. Revises and amends repair agreement structure 4. Develops a daily checklist for service advisors and CRM staff Workshop 5. Develops effective appointment module by booking service advisor, bay, technician, and spare parts (SP), to be implemented through call center 6. Standardizes periodic maintenance and general job actual time for accurate appointment system & customer promise time 7. Sets a periodic maintenance schedule with cost and fixed promise time for all lineup 8. Develops service reminder system to ensure achieving target market share 9. Standardizes and promotes )Peugeot Assistance) service 10. Develops a system for unifying vehicle data on system from supply chain to end-user for complete vehicle tracking 11. Educates customers for genuine versus non-genuine SP 12. Implements a system for CRM proper feedback of spare parts lost sales & back order requests 13. Handles all company complaints (3rd line resolution) 14. Sets a process flow for complaint handling process 15. Revises current CSI and update upon new set standard operating procedures for service, SP and sales operations, link with incentive to ensure standardization 16. Follows up on CSI reports feedback and set countermeasures for findings
Qualifications 5 – 7 years of experience. Good command of English. Engineering background is mandatory. Computer skills (Excel - Word – Powerpoint)
Gender Any
Car owner Any
Education major Automotive
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Email HR@peugeot.com.eg
CRM Supervisor Jobs In Egypt And Career In CDCM Peugeot Vacancies In Cairo 2015
Employer CDCM Peugeot
Job Title CRM Supervisor
Vacancy Deadline(mm/dd/yy) 5/31/2015
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Automotive, Customer Service, Public Relation
Job Type Full Time
Job Level Senior
Description 1. Ensures continuous revision for main service centers (SC) quality and standardized operation 2. Develops a complete process flow for customer experience )7-steps service procedures) and train the CRM and service staff for implementation 3. Revises and amends repair agreement structure 4. Develops a daily checklist for service advisors and CRM staff Workshop 5. Develops effective appointment module by booking service advisor, bay, technician, and spare parts (SP), to be implemented through call center 6. Standardizes periodic maintenance and general job actual time for accurate appointment system & customer promise time 7. Sets a periodic maintenance schedule with cost and fixed promise time for all lineup 8. Develops service reminder system to ensure achieving target market share 9. Standardizes and promotes )Peugeot Assistance) service 10. Develops a system for unifying vehicle data on system from supply chain to end-user for complete vehicle tracking 11. Educates customers for genuine versus non-genuine SP 12. Implements a system for CRM proper feedback of spare parts lost sales & back order requests 13. Handles all company complaints (3rd line resolution) 14. Sets a process flow for complaint handling process 15. Revises current CSI and update upon new set standard operating procedures for service, SP and sales operations, link with incentive to ensure standardization 16. Follows up on CSI reports feedback and set countermeasures for findings
Qualifications 5 – 7 years of experience. Good command of English. Engineering background is mandatory. Computer skills (Excel - Word – Powerpoint)
Gender Any
Car owner Any
Education major Automotive
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Email HR@peugeot.com.eg
CRM Supervisor Jobs In Egypt And Career In CDCM Peugeot Vacancies In Cairo 2015
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