IT Help Desk Agent Jobs In Egypt And Career In Global Knowledge Vacancies In Cairo 2015
Employer Global Knowledge
Job Title IT Help Desk Agent
Vacancy Deadline(mm/dd/yy) 8/31/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Information Technology, Computer
Job Type Full Time
Job Level Junior
# First/Second level support for helpdesk level (Hardware and software) relevant incidents # First level support for telecom and network incidents. # First level support for incidents related to business applications (After appropriate training). # Route other levels for right team Network, system and application team # Handling IT incidents and requests received via telephone, email or Help Desk application. # Incident logging through the Help Desk application and managing/prioritizing workload. # Remote user administration
Qualifications # Experience of Call Centers with 1-2 years’ experience. # Good knowledge of Microsoft Office 2010 applications. # Knowledge of hardware configuration. # Good knowledge of user account administration, (Active Directory). # Knowledge of networking infrastructures. # Excellent communication skills. # Experience in an end user based environment. # Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Send your CV to hr@globalknowledge.com.eg Mention the job title "IT Help Desk Agent" in the mail subject
IT Help Desk Agent Jobs In Egypt And Career In Global Knowledge Vacancies In Cairo 2015
Employer Global Knowledge
Job Title IT Help Desk Agent
Vacancy Deadline(mm/dd/yy) 8/31/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Information Technology, Computer
Job Type Full Time
Job Level Junior
# First/Second level support for helpdesk level (Hardware and software) relevant incidents # First level support for telecom and network incidents. # First level support for incidents related to business applications (After appropriate training). # Route other levels for right team Network, system and application team # Handling IT incidents and requests received via telephone, email or Help Desk application. # Incident logging through the Help Desk application and managing/prioritizing workload. # Remote user administration
Qualifications # Experience of Call Centers with 1-2 years’ experience. # Good knowledge of Microsoft Office 2010 applications. # Knowledge of hardware configuration. # Good knowledge of user account administration, (Active Directory). # Knowledge of networking infrastructures. # Excellent communication skills. # Experience in an end user based environment. # Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Send your CV to hr@globalknowledge.com.eg Mention the job title "IT Help Desk Agent" in the mail subject
IT Help Desk Agent Jobs In Egypt And Career In Global Knowledge Vacancies In Cairo 2015
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