IT Service Desk Engineer/Fresh Graduate Jobs In Egypt And Career In Interact Computer Stores Vacancies In Cairo 2015
Employer Interact Computer Stores
Job Title IT Service Desk Engineer
Vacancy Deadline(mm/dd/yy) 10/30/2015
Languages Fluent English
Languages English, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service, Information Technology
Job Type Full Time
Job Level Junior
Description Global Service Desk Support Engineer is responsible for providing Global IT support for International customers around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer and Network Services. The following should be in focus of GSD support engineer: — Validate Incidents and Requests according to Operations questionnaires — Keeping customers informed on incidents/request status and progress till closure — Monitoring and Improvement of quality of service — Act as a team member that contributes to solutions and customer satisfaction. — Monitoring of documentation of services on being up-to-date — Pick up incoming Incidents and Requests by ticket system, phone, email and fax according to SLA — responding within agreed time limits to call-outs; — Track & monitor Incidents inside SLA according to SLA and OLA — Notification / alerting after defined SLA parameters — Perform hierarchical escalation according to SLA
Qualifications Primary Skills: (Mandatory to have) - Certification of ITIL (foundation version 3) processes like Incident , Problem , Event and Change Mngt. , - High level of business English linguistic capability - Basic technical (IT) skills and Good troubleshooting skills. Secondary Skills: ( Good to have) - Understanding of SD tools like IVR , CTI , Bulk SMS , Reporting tools like E Health, BSM - MS office skills (outlook, word, excel, PPT)
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Other Skills Excellent communication skills and ability to manage and coordinate cross function activities. - Analytical thinking. - Ability to act as part of multinational teamwork. - Understanding of the international Market
Salary (L.E.) Negotiable
Comments Kindly mention the job title IT Service Desk Engineer in the Subject of your-mail the Job code
Job Contact Email HR@interact.com.eg
IT Service Desk Engineer/Fresh Graduate Jobs In Egypt And Career In Interact Computer Stores Vacancies In Cairo 2015
Employer Interact Computer Stores
Job Title IT Service Desk Engineer
Vacancy Deadline(mm/dd/yy) 10/30/2015
Languages Fluent English
Languages English, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service, Information Technology
Job Type Full Time
Job Level Junior
Description Global Service Desk Support Engineer is responsible for providing Global IT support for International customers around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer and Network Services. The following should be in focus of GSD support engineer: — Validate Incidents and Requests according to Operations questionnaires — Keeping customers informed on incidents/request status and progress till closure — Monitoring and Improvement of quality of service — Act as a team member that contributes to solutions and customer satisfaction. — Monitoring of documentation of services on being up-to-date — Pick up incoming Incidents and Requests by ticket system, phone, email and fax according to SLA — responding within agreed time limits to call-outs; — Track & monitor Incidents inside SLA according to SLA and OLA — Notification / alerting after defined SLA parameters — Perform hierarchical escalation according to SLA
Qualifications Primary Skills: (Mandatory to have) - Certification of ITIL (foundation version 3) processes like Incident , Problem , Event and Change Mngt. , - High level of business English linguistic capability - Basic technical (IT) skills and Good troubleshooting skills. Secondary Skills: ( Good to have) - Understanding of SD tools like IVR , CTI , Bulk SMS , Reporting tools like E Health, BSM - MS office skills (outlook, word, excel, PPT)
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Other Skills Excellent communication skills and ability to manage and coordinate cross function activities. - Analytical thinking. - Ability to act as part of multinational teamwork. - Understanding of the international Market
Salary (L.E.) Negotiable
Comments Kindly mention the job title IT Service Desk Engineer in the Subject of your-mail the Job code
Job Contact Email HR@interact.com.eg
IT Service Desk Engineer/Fresh Graduate Jobs In Egypt And Career In Interact Computer Stores Vacancies In Cairo 2015
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