Employer Grundfos Egypt
Job Title Service Coordinator
Vacancy Deadline(mm/dd/yy) 3/14/2017
Languages English, Very Good
Arabic, Very Good
Country Egypt
City Cairo
Job Category Engineering, Electrical Engineering, Maintenance / Repair
Job Type Full Time
Job Level Junior
Description Apply a well-developed knowledge base and technical/business understanding across functional areas and to offer quality customer service: first level technical support, quotations (the more complex requests are transferred to back office).  Coordinate and schedule including liaising with customers, making travel arrangements, and organizing site visits.  Enter credit memos, returns and warrant credits.  Coordinate return of defective material from customers, distributors and service centers.  Assist in successfully executing plans, policies and projects.  Understand the customers requirements either communicated via phone, fax, e-mail or other media.  Offer solutions to customers needs and specification.  Produce SAP CS Service orders and SAP CRM quotations.  Apply competent knowledge of product features advantages, benefits, and be able to professionally represent these to the customer.  Professionally dealing with product, price and availability enquiries, literature requests, use of Grundfos Product Center.  Follow up and adhere to the business processes.  Behave in a professional manner with customers at all times.  Answer the telephone in an agreed manner and within an agreed period of time.  Work with existing IT systems in a manner that uses the systems efficiently and work to the required standards.  Keep communication with sales engineers related to opportunities and quotations.
Qualifications Most likely to have 1-3 years of relevant work experience before entering level besides formal education. University degree in engineering.
Gender Any
Car owner Any
Education major Engineering
Experience 1 - 2 Years.
Other Skills Relationship Management. Technical and Application Knowledge. Business Understanding. Service Administration. Experience driving well-defined processes within the service environment. Ability to participate in work with processes or projects.  Ability to participate in a well-defined business process within the service environment. Ability influence others and follow processes. Knowledge of best practices and relevant practices, systems in the service environment. Networking, Partnering & Relationship Management.
Salary (L.E.) Negotiable
Job Contact Email jrosales@grundfos.com
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