Employer IT - Fusion Software House
Job Title IT Help Desk
Vacancy Deadline(mm/dd/yy) 6/9/2017
Languages English, Good
Country Egypt
City Cairo
Job Category Information Technology
Job Type Full Time
Job Level Junior
Description Provide helpdesk support and resolve problems to the end users satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Document internal procedures Assist with onboarding of new users Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required Basic Requirements
Qualifications Fluency in English Language. 2 years of relevant technical experience. MCSA - MCSE - CCNA Holder
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email hr@it-fusion.org
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