Aftersales & Warranty Administrator For Franke Egypt

Employer Franke Egypt
Job Title Aftersales & Warranty Administrator
 
Vacancy Deadline(mm/dd/yy) 9/22/2017
 Languages English, Very Good
Arabic, Excellent
Country Egypt
City Giza
Job Category Administration, Customer Service
Job Type Full Time
Job Level Junior
Description - Respond to customers inquires in terms of warranty, complaints, after sales requests"�.etc.
 - Educate customers regarding warranty services
 - Verify claims under warranty
 - Ensure warranty and service issues are resolved both promptly & thoroughly
 - Make courtesy calls to customers following the service center visit, and after receiving the satisfaction sheet from the service center
 - Ensure after sales calls are recorded
 - Settle the collected money with finance dep.
 - Compile reports on daily, weekly, and monthly basis, for complaints status
 - Assist and participate in conducting telephone surveys and telemarketing activities.
 - Execute some follow-up tasks as required.
 - Update CRM
 - Schedule jobs for technician and plumber.
 - Validate Service centre invoices.
 - Shipping spare parts and goods to service centers
 - Handle data entry on ticketing system adding, closing and reopening job tickets.
 - Communicating with the call centre
 - Settling money collected with Finance
 - Communicating with the service centres if needed

Qualifications Problem solving Customer oriented Teamplayer Planning & Organising skills
Gender Any
Car owner no
Experience 3 - 5 Years.
Other Skills - MS office - CRM - SAP/ERP system
Salary (L.E.) Negotiable
Job Contact Email ks-cv.eg@franke.com