Employer Franke Egypt
Job Title Aftersales & Warranty Administrator
Vacancy Deadline(mm/dd/yy) 9/22/2017
Languages English, Very Good
Arabic, Excellent
Country Egypt
City Giza
Job Category Administration, Customer Service
Job Type Full Time
Job Level Junior
Description - Respond to customers inquires in terms of warranty, complaints, after sales requests"�.etc.
- Educate customers regarding warranty services
- Verify claims under warranty
- Ensure warranty and service issues are resolved both promptly & thoroughly
- Make courtesy calls to customers following the service center visit, and after receiving the satisfaction sheet from the service center
- Ensure after sales calls are recorded
- Settle the collected money with finance dep.
- Compile reports on daily, weekly, and monthly basis, for complaints status
- Assist and participate in conducting telephone surveys and telemarketing activities.
- Execute some follow-up tasks as required.
- Update CRM
- Schedule jobs for technician and plumber.
- Validate Service centre invoices.
- Shipping spare parts and goods to service centers
- Handle data entry on ticketing system adding, closing and reopening job tickets.
- Communicating with the call centre
- Settling money collected with Finance
- Communicating with the service centres if needed
Qualifications Problem solving Customer oriented Teamplayer Planning & Organising skills
Gender Any
Car owner no
Experience 3 - 5 Years.
Other Skills - MS office - CRM - SAP/ERP system
Salary (L.E.) Negotiable
Job Contact Email ks-cv.eg@franke.com
