Employer Toyota Egypt
Job Title CR Executive
Vacancy Deadline(mm/dd/yy) 2/18/2018
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Senior
Description - Receiving and handling all complaints received from different sources; Call Center, Face to Face, Facebook, Toyota Egypts website, CPA (Consumer Protection Agency) and TMC (Toyota Motor Corporation) concerning the Service Center and Sales.
- Updating the OCR (Owner Contact Report) upon handling the complaints.
- Maintaining all complaints record using tracking complaint system.
- Ensuring high level of customer satisfaction and enhancing Toyota Egypt Group image to meet and exceed the set standards.
- Performing post Sales and Service monthly survey to meet CSI (Customer Satisfaction Index).
Qualifications *5+ Years of experience in a similar role. *Fluency in English language, written and spoken. *Automotive background is preferable. *Required skills: Client focus, Quality focus, Problem Solving, Positive Attitude and Excellent Communications Skills.
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Email yumna.tantawy@toyotaegypt.com.eg
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