وظيفة أخصائي الاحتفاظ بالعملاء راتب 16 الف جنية بشركة إيزام إنك

نبذة مختصرة عن شركة إيزام إنك

هي شركة متخصصة في تقديم حلول تقنية وخدمات رقمية تركز على تحسين تجربة العملاء وزيادة معدلات الاحتفاظ والولاء. تعمل الشركة على دعم الأعمال من خلال خدمات إدارة العملاء، الحلول البرمجية، تحليل البيانات، وخدمات الدعم والتشغيل بما يساعد الشركات على رفع الكفاءة التشغيلية وتحقيق نمو مستدام

وظيفة أخصائي الاحتفاظ بالعملاء بشركة إيزام إنك

Key Responsibilities :

• Communicate with customers whose subscriptions have expired to recover their accounts and maximize renewal rates.
• Analyze reasons for non-renewal and provide tailored solutions to encourage return.
• Manage and follow up on active accounts assigned by other teams to ensure satisfaction and timely renewals.
• Execute upselling (upgrading plans/features) and cross-selling (offering complementary products/services) to qualified accounts.
• Generate new account opportunities from existing accounts—whether additional business units, departments, or related entities.
• Build strong, professional relationships with clients to increase loyalty and stimulate word-of-mouth referrals.
• Promote and activate referral programs with existing customers to acquire new leads.
• Collaborate with selected clients to convert them into marketing partners or agents (Agencies) who can help generate new business.
• Coordinate consistently with other internal departments (support, marketing, product, finance) to deliver a seamless and effective customer experience.
• Analyze survey responses to identify trends, pain points, or opportunities for product or process enhancement.
• Prepare periodic reports summarizing renewal outcomes, sales expansion performance, referral impact, and improvement suggestions.

Job Requirements

• 1–2 years of experience in subscription-based services, customer success, sales, or account management , preferably within a SaaS environment.
• Strong communication, listening, and analytical skills with a persuasive and customer-centric mindset.
• Results-driven, with the ability to meet monthly and quarterly targets under pressure.
• Familiarity with CRM “Hubspot” systems and data-driven customer engagement tools.
• Proactive thinker with the initiative to solve problems and uncover growth opportunities.

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