وظيفة خدمة عملاء مركز إيفرلاست ويلنس الطبي

نبذة مختصرة عن مركز إيفرلاست ويلنس الطبي

عيادة رائدة متخصصة في الخدمات التجميلية والأمراض الجلدية ومكافحة الشيخوخة، يقع مقرها في أبوظبي، الإمارات العربية المتحدة. تأسس المركز عام 2015، ويقدم حلولاً صحية تجميلية متطورة تهدف إلى تعزيز الصحة العامة والجمال الطبيعي للعملاء بخبرات طبية عالية

وظيفة خدمة عملاء مركز إيفرلاست ويلنس الطبي

Job Details
Experience Needed:

1 To 3 Years
Career Level:

Experienced (Non-Manager)
Education Level:

Bachelor's Degree
Salary:

Confidential

Job Description

key responsibilities of the call center agent
1. Handling Inbound and Outbound Calls

• Answer incoming calls professionally and promptly.
• Make outbound calls to follow up on inquiries, confirm appointments, or share promotional offers.
• Respond via WhatsApp or SMS when needed.

2. Appointment Booking and Scheduling

• Book, reschedule, and cancel appointments based on client requests and availability.
• Ensure appointments are confirmed with proper notes (service type, doctor/therapist, timing).
• Coordinate with the front desk and clinical teams to avoid double bookings or scheduling conflicts.


3. Customer Inquiry Management

Provide accurate information on:

• Treatments and services
• Promotions and packages (e.g., Summer Offers, Flash Sales)
• Pricing, procedures, or expected results
• Direct more complex medical questions to appropriate staff (doctors, nurses, or consultants).

4. Lead Generation and Conversion Support

• Identify potential sales leads from incoming calls or WhatsApp inquiries.
• Tag high-intent leads in the CRM and notify the sales or marketing team.
• Encourage clients to take advantage of current bundles or promotions.

5. Customer Service and Complaint Resolution

• Listen actively and empathetically to client concerns or complaints.
• Resolve issues quickly or escalate them to supervisors when needed.
• Follow up on unresolved cases to ensure satisfaction.

6. Data Entry and Call Documentation

• Log every interaction in the clinic’s CRM system with clear notes.
• Tag calls (e.g., feedback, complaints, conversions, new clients).
• Maintain accurate and up-to-date client records.

7. Feedback Collection and Quality Monitoring

• Request client feedback after calls (especially after service use).
• Use scripts for gathering NPS scores or satisfaction ratings.
• Participate in regular performance reviews and call audits.

8. Product and Service Knowledge

• Stay updated on all services, bundles, and medical treatments.
• Understand seasonal campaigns (e.g., Summer Offers, Father’s Day).
• Learn basic treatment benefits to handle common questions confidently.

9. Compliance and Professional Standards

• Follow privacy policies and data protection rules (especially under UAE health regulations).
• Maintain a professional, empathetic tone that aligns with the Everlast Wellness brand.

Job Requirements

• Education: Bachelor’s degree in Pharmacy, Veterinary Medicine, Science, or any medical-related fieldExperience: 1–3 years of relevant experience
• Language Requirements: English proficiency at B1–B2 level
• Gender Preference: Female candidates are given priority

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