وظيفة خدمة عملاء ايطالى بشركة راية لخدمات مركز الاتصالات

نبذة مختصرة عن شركة راية
Raya CX (وتُعرف رسميًا باسم RAYA Customer Experience) هي شركة عالمية رائدة في خدمات إدارة تجربة العملاء (CX) والتعهيد الخارجي للعملية التشغيلية (BPO)، تقدم خدمات دعم العملاء والدعم الفني للشركات الكبرى حول العالم ضمن أكثر من 15 لغة ومن مواقع متعددة في أوروبا، أمريكا الشمالية، الشرق الأوسط وشمال أفريقيا

Role Description

• This is a full-time, on-site role for an Italian Speaker (Fluent) at RAYA CX, located in Qesm 2nd 6 October. The role involves delivering exceptional customer support and communication in Italian, addressing customer queries, resolving issues, and providing relevant solutions. You will collaborate with internal teams to ensure customer satisfaction and uphold the company's high standards of service excellence.

Qualifications

• Fluent proficiency in Italian, with excellent written and verbal communication skills.
• Strong interpersonal and customer service skills to address inquiries and resolve issues effectively.
• Ability to adapt to a fast-paced environment and work well under pressure.
• Previous experience in customer service, technical support, or BPO roles is advantageous.
• Proficiency in using customer support tools and technology, or willingness to learn these systems.
• Problem-solving skills with attention to detail and a proactive approach.
• Minimum high school diploma; a degree in business, communications, or related fields is preferred

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