Back Office Representative/Fresh Graduate Jobs In Egypt And Career In LINKdotNET Vacancies In Alexandria 2014
Employer LINKdotNET
Job Title Back Office Representative
Vacancy Deadline(mm/dd/yy) 12/18/2014
Languages English, Good
Country Egypt
City Alexandria
Job Category Telecommunications
Job Type Full Time
Job Level Junior
Description —Technically assist ADSL customer/resellers by acting as second line support to ensure finalizing customer problem. —Communicate with ADSL customer/resellers the result of the support cycle in order to keep customer posted. —Assist requests of ADSL customer for adding/removing Real IPs service to fulfil customer request. —Assist resellers technical inquires through reseller portal CRM application communication channel in order to ensure solving customer problem. —Assist retained customer technically in order to keep LINKdotNET customer. —Handle NTRA customer technical complains in order to keep them satisfied. —Technically act as a second line support for walking customers through customer service offices to finalize customer repeated technical problems. —Technical troubles shoot with VIPs accounts to ensure the highest customer satisfaction. —Technical troubles shoot for Facebook ADSL/resellers customers complain to ensure customer satisfaction. —Technical assist ADSL customer/resellers through portal robust feedback customer communication channel to ensure solving customer problem. —Report any internal department up normal cases using escalation application to enhance internal support cycle. —Technical assist customer problems subscribed in combined offers between Mobinil/LDN through reseller portal to ensure solving customer problem. —Give Value added services support for ADSL customer/resellers through portal robust feedback customer communication channel to ensure solving customer problem. —Fill daily CRM tickets distribution report to ensure faire task distribution among team members.
Qualifications •Education (Bachelor Degree in any related field, Customer service, Network fundamentals, Communication Skills, CCNA Certification (is a plus), & MCSE Certification (is a plus)) •Experience (2 years of experience) •Skills (Very good spoken & written English & Arabic, high Communication skills, Negotiation skills, & Team Work)
Gender Any
Car owner Any
Education major Communication & Electronics
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments All Applicants must be resident in4ALexandria
Job Contact Email marwa.kamel@mail.link.net
Back Office Representative/Fresh Graduate Jobs In Egypt And Career In LINKdotNET Vacancies In Alexandria 2014
Employer LINKdotNET
Job Title Back Office Representative
Vacancy Deadline(mm/dd/yy) 12/18/2014
Languages English, Good
Country Egypt
City Alexandria
Job Category Telecommunications
Job Type Full Time
Job Level Junior
Description —Technically assist ADSL customer/resellers by acting as second line support to ensure finalizing customer problem. —Communicate with ADSL customer/resellers the result of the support cycle in order to keep customer posted. —Assist requests of ADSL customer for adding/removing Real IPs service to fulfil customer request. —Assist resellers technical inquires through reseller portal CRM application communication channel in order to ensure solving customer problem. —Assist retained customer technically in order to keep LINKdotNET customer. —Handle NTRA customer technical complains in order to keep them satisfied. —Technically act as a second line support for walking customers through customer service offices to finalize customer repeated technical problems. —Technical troubles shoot with VIPs accounts to ensure the highest customer satisfaction. —Technical troubles shoot for Facebook ADSL/resellers customers complain to ensure customer satisfaction. —Technical assist ADSL customer/resellers through portal robust feedback customer communication channel to ensure solving customer problem. —Report any internal department up normal cases using escalation application to enhance internal support cycle. —Technical assist customer problems subscribed in combined offers between Mobinil/LDN through reseller portal to ensure solving customer problem. —Give Value added services support for ADSL customer/resellers through portal robust feedback customer communication channel to ensure solving customer problem. —Fill daily CRM tickets distribution report to ensure faire task distribution among team members.
Qualifications •Education (Bachelor Degree in any related field, Customer service, Network fundamentals, Communication Skills, CCNA Certification (is a plus), & MCSE Certification (is a plus)) •Experience (2 years of experience) •Skills (Very good spoken & written English & Arabic, high Communication skills, Negotiation skills, & Team Work)
Gender Any
Car owner Any
Education major Communication & Electronics
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments All Applicants must be resident in4ALexandria
Job Contact Email marwa.kamel@mail.link.net
Back Office Representative/Fresh Graduate Jobs In Egypt And Career In LINKdotNET Vacancies In Alexandria 2014
