Operations Supervisor Jobs In Egypt And Career In Wasla Contact Center Vacancies In Cairo 2014
Employer Wasla Contact Center
Job Title Operations Supervisor
Vacancy Deadline(mm/dd/yy) 12/1/2014
Languages English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Operations, Management
Job Type Full Time
Job Level Senior
Description Managing day to day operation of the project. Ensure that team results meet our goal. Lead team of team leaders. Escalate upwards problems that need significant decisions. Monitors, coaches and guides his team leaders in order to teach them how to manage their teams. Monitoring the quality and effectiveness of the training on products and services. providing feedback and guidance to agents and team leaders on a regular and timely basis to help reach goals Lead and motivate the teams and the Team Leaders to maximize effectiveness of the deliverables. Communicate directly with the client to ensure running the operation in a right way and in case of any technical modification in the operation. Communicate effectively with all departments that he\she will need to engage to deliver on operational or project implementation. Providing reports and analysis to help in processing all invoices and salaries and reflects all the operation productivity and figures in details.
Qualifications Excellent Time Management and organizational skills. Outstanding analytical and statistical skills. Excellent Leadership and follow up skills. Excellent Communication Skills. Working knowledge of standard Call Centre technology (ACD, IVR, Network Features) Comprehensive understanding of Call Centre metrics Creative thinking and problem solving skills
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Please mention the Job title in the e-mail subject line
Job Contact Email calibers@wasla.com
Operations Supervisor Jobs In Egypt And Career In Wasla Contact Center Vacancies In Cairo 2014
Employer Wasla Contact Center
Job Title Operations Supervisor
Vacancy Deadline(mm/dd/yy) 12/1/2014
Languages English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Operations, Management
Job Type Full Time
Job Level Senior
Description Managing day to day operation of the project. Ensure that team results meet our goal. Lead team of team leaders. Escalate upwards problems that need significant decisions. Monitors, coaches and guides his team leaders in order to teach them how to manage their teams. Monitoring the quality and effectiveness of the training on products and services. providing feedback and guidance to agents and team leaders on a regular and timely basis to help reach goals Lead and motivate the teams and the Team Leaders to maximize effectiveness of the deliverables. Communicate directly with the client to ensure running the operation in a right way and in case of any technical modification in the operation. Communicate effectively with all departments that he\she will need to engage to deliver on operational or project implementation. Providing reports and analysis to help in processing all invoices and salaries and reflects all the operation productivity and figures in details.
Qualifications Excellent Time Management and organizational skills. Outstanding analytical and statistical skills. Excellent Leadership and follow up skills. Excellent Communication Skills. Working knowledge of standard Call Centre technology (ACD, IVR, Network Features) Comprehensive understanding of Call Centre metrics Creative thinking and problem solving skills
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Please mention the Job title in the e-mail subject line
Job Contact Email calibers@wasla.com
Operations Supervisor Jobs In Egypt And Career In Wasla Contact Center Vacancies In Cairo 2014
