Support Engineer Jobs In Egypt & KSA And Career In Ericsson Vacancies In Egypt & KSA 2014
Support Engineer Job stage 6
Date: Apr 21, 2014
Location , EG
Req ID: 25288
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities & Tasks
Customer Issue handling
Handling of proactive support
Software Update Management (SUM) handling
Knowledge Management Tool (KCS) Coaching
Remote Service Gateway (RSG) Coaching
Position Qualifications
Core Competences:
Negotiation & Argumentation skills
Administrative Skills
Planning & Organizing skills
Problem solving & strategic thinking
Presentation & communication skills
Software support
Network level competence
Delivering Results & Meeting Customer Expectations
Analyzing
Presenting & Communicating Information
Applying Expertise & Technology
Planning & organizing
Working with People
Minimum Qualifications & Experience Requirements:
Preferred Qualifications & Experience Requirements:
Customer issue handling
Handling of proactive support (optional)
Software Update Management handling (optional)
KCS Coaching (optional)
RSG Coaching (optional)
Additional Requirments, Physical Demands, Region/Local Specifications:
Technology Required:
MSC/MGW
IMS
RM - Convergent Charging and Billing
Additional Requirments, Physical Demands, Region/Local Specifications:
Primary Location - Egypt
Secondary Location - KSA
Please note that this requisition is for talent pipeline only and not for the actual vacancy.
Primary country and city: Egypt (EG) || Other/Not Applicable || No Selection || Consulting&SysInt
Job Segment: Telecom, Telecommunications, Consulting, Engineer, Technology, Engineering
Apply Here :
http://jobs.ericsson.com/job/Support-Engineer-Job-stage-6/57105600/?feedId=43800&utm_source=LinkedInJobPostings&tcsource=apply&utm_campaign=Ericsson_LinkedIn&src=DS-11820
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