Senior Customer Support Engineer Jobs In Egypt And Career In Morpho Egypt Vacancies In Cairo 2014
Employer Morpho Egypt
Job Title Senior Customer Support Engineer
Vacancy Deadline(mm/dd/yy) 1/2/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Engineering
Job Type Full Time
Job Level Senior
Description —Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly within our service level agreements. —Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. —Provide quality service and support in a variety of areas including, but not limited to: Servers, PCs, printers , and operating system troubleshooting. —Troubleshoot customer issues over the phone. —Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. —Handles issues in the best interest of both customer and company. —Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience. —Responsible for compiling and generating reports as they relate to customer service surveys. —Contributes to team effort by accomplishing related results as needed. —Maintain a balance between company policy and customer benefit in decision making. —Logs calls and takes appropriate action to ensure a satisfactory response within acceptable time frames for the clients and according to the service level agreements —Keeps up to date with current trends and is prepared to make recommendations —Keeps customers log and machines logs updated —Follow support documentation —24/7 on call
Qualifications from 5-7 years experiences preferred a certified engineers with Microsoft(MCSA or MCSE), Linux (red hat administration )
Gender Any
Car owner yes
Education major Engineering
Experience 6 - 9 Years.
Salary (L.E.) 4000 - 6000
Job Contact Email morphoegypt@morpho.com
Senior Customer Support Engineer Jobs In Egypt And Career In Morpho Egypt Vacancies In Cairo 2014
Employer Morpho Egypt
Job Title Senior Customer Support Engineer
Vacancy Deadline(mm/dd/yy) 1/2/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Engineering
Job Type Full Time
Job Level Senior
Description —Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly within our service level agreements. —Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. —Provide quality service and support in a variety of areas including, but not limited to: Servers, PCs, printers , and operating system troubleshooting. —Troubleshoot customer issues over the phone. —Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. —Handles issues in the best interest of both customer and company. —Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience. —Responsible for compiling and generating reports as they relate to customer service surveys. —Contributes to team effort by accomplishing related results as needed. —Maintain a balance between company policy and customer benefit in decision making. —Logs calls and takes appropriate action to ensure a satisfactory response within acceptable time frames for the clients and according to the service level agreements —Keeps up to date with current trends and is prepared to make recommendations —Keeps customers log and machines logs updated —Follow support documentation —24/7 on call
Qualifications from 5-7 years experiences preferred a certified engineers with Microsoft(MCSA or MCSE), Linux (red hat administration )
Gender Any
Car owner yes
Education major Engineering
Experience 6 - 9 Years.
Salary (L.E.) 4000 - 6000
Job Contact Email morphoegypt@morpho.com
Senior Customer Support Engineer Jobs In Egypt And Career In Morpho Egypt Vacancies In Cairo 2014
