Software Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2015
Employer RMGS
Job Title Software Support Engineer
Vacancy Deadline(mm/dd/yy) 10/10/2015
Languages English is a MUST
Languages English, Excellent
Country Egypt
City Cairo
Job Category Software Engineering
Job Type Full Time
Job Level Senior
-Analyze problems to identify the problem areas. -Recommend solutions to customer application questions with regard to setup and know-how issues. -Resolving complex application technical issues through investigation and providing a walkthrough solution directly to the client via email, phone, and other electronic medium. -Ensure follow up with clients and provide seamless updates on open issues. -Adhere to departmental procedures, processes, and practices. -Share and spread knowledge throughout the support team and relevant areas. -Researches and resolves customer-reported issues related to the applications. Gathers data, tests and replicates problems. -Consults with and coordinates the efforts of other teams to resolve customer issues and questions in a timely manner. -Analyze complex business/technical problems and deliver solutions in a proactive, self-directed manner Report product or solution problems to various escalation teams, and follow-up on resolution -Continually seek opportunities to increase client satisfaction and deepen client relationships Communicate clearly and concisely in English both verbally and in writing
Qualifications -University degree in Software/Computer Engineering, Computer Sciences, or related field. -Minimum of 2 years’ experience in a software development context with minimum 1 year in a support role. -Experience in supporting and maintaining applications on web and database platforms. -Solid working knowledge and building queries in SQL 2005/2008 databases is a must. -Previous experience working in an internet and web driven environment. -Advanced knowledge of Windows Operating Systems, SQL Server, Networking, Internet (TCP/IP) and VMWare. -Proficient with Microsoft SharePoint (SharePoint Admin experience a plus)
Gender Any
Car owner Any
Education major Computer
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email angie.adel@rmgs.co
Software Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2015
Employer RMGS
Job Title Software Support Engineer
Vacancy Deadline(mm/dd/yy) 10/10/2015
Languages English is a MUST
Languages English, Excellent
Country Egypt
City Cairo
Job Category Software Engineering
Job Type Full Time
Job Level Senior
-Analyze problems to identify the problem areas. -Recommend solutions to customer application questions with regard to setup and know-how issues. -Resolving complex application technical issues through investigation and providing a walkthrough solution directly to the client via email, phone, and other electronic medium. -Ensure follow up with clients and provide seamless updates on open issues. -Adhere to departmental procedures, processes, and practices. -Share and spread knowledge throughout the support team and relevant areas. -Researches and resolves customer-reported issues related to the applications. Gathers data, tests and replicates problems. -Consults with and coordinates the efforts of other teams to resolve customer issues and questions in a timely manner. -Analyze complex business/technical problems and deliver solutions in a proactive, self-directed manner Report product or solution problems to various escalation teams, and follow-up on resolution -Continually seek opportunities to increase client satisfaction and deepen client relationships Communicate clearly and concisely in English both verbally and in writing
Qualifications -University degree in Software/Computer Engineering, Computer Sciences, or related field. -Minimum of 2 years’ experience in a software development context with minimum 1 year in a support role. -Experience in supporting and maintaining applications on web and database platforms. -Solid working knowledge and building queries in SQL 2005/2008 databases is a must. -Previous experience working in an internet and web driven environment. -Advanced knowledge of Windows Operating Systems, SQL Server, Networking, Internet (TCP/IP) and VMWare. -Proficient with Microsoft SharePoint (SharePoint Admin experience a plus)
Gender Any
Car owner Any
Education major Computer
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email angie.adel@rmgs.co
Software Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2015
