Helpdesk & Technical Support Representative Jobs In Egypt And Career In Middle East Medicare Vacancies In Cairo 2016
Employer Middle East Medicare
Job Title Helpdesk & Technical Support Representative (job code HD)
Vacancy Deadline(mm/dd/yy) 1/31/2016
Languages English, Fair
Country Egypt
City Cairo
Job Category Computer, Computer Education, Computer Hardware
Job Type Full Time
Job Level Junior
Primary responsibilities: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person or over the phone. - Write training manuals & train computer users. - Maintain daily performance of computer systems. - Respond to email messages for customers seeking help. - Install, modify, and repair computer hardware and software. - Run diagnostic programs to resolve problems. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. - Install computer peripherals for users. - Follow up with customers to ensure issue has been resolved. - Gain feedback from customers about computer usage. - Run reports to determine malfunctions that continue to occur - Keep history log for customer inquiry as well as to record all required fields - Make appropriate documentations for the corporate
Qualifications 1- two to four years of practical experience in providing Level one of technical desktop and network support for none technical users - Familiar with Microsoft windows server, DNS, DHCP, AD - Basic knowledge of Cisco IP phones 2- Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware with specialized experience in help desks operations in a multi-server environment 3- good knowledge of developing concepts and SQL statements 4- Ability to analyse data and generate business reports 5- Working knowledge of fundamental operation of ERP Applications.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills 1- Strong written and oral communication skills, specially over phone 2- Strong negotiation skills 3- Excellent organizational abilities 4- Confidentiality and discretion 5- Ability to self motivate and self-direct
Compensations Fixed salary plus medical coverage for accepted applicants
Salary (L.E.) Negotiable
Comments interested applicants send resume with recent photo to hr@medicareegypt.com stating job code HD
Helpdesk & Technical Support Representative Jobs In Egypt And Career In Middle East Medicare Vacancies In Cairo 2016
Employer Middle East Medicare
Job Title Helpdesk & Technical Support Representative (job code HD)
Vacancy Deadline(mm/dd/yy) 1/31/2016
Languages English, Fair
Country Egypt
City Cairo
Job Category Computer, Computer Education, Computer Hardware
Job Type Full Time
Job Level Junior
Primary responsibilities: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person or over the phone. - Write training manuals & train computer users. - Maintain daily performance of computer systems. - Respond to email messages for customers seeking help. - Install, modify, and repair computer hardware and software. - Run diagnostic programs to resolve problems. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. - Install computer peripherals for users. - Follow up with customers to ensure issue has been resolved. - Gain feedback from customers about computer usage. - Run reports to determine malfunctions that continue to occur - Keep history log for customer inquiry as well as to record all required fields - Make appropriate documentations for the corporate
Qualifications 1- two to four years of practical experience in providing Level one of technical desktop and network support for none technical users - Familiar with Microsoft windows server, DNS, DHCP, AD - Basic knowledge of Cisco IP phones 2- Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware with specialized experience in help desks operations in a multi-server environment 3- good knowledge of developing concepts and SQL statements 4- Ability to analyse data and generate business reports 5- Working knowledge of fundamental operation of ERP Applications.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills 1- Strong written and oral communication skills, specially over phone 2- Strong negotiation skills 3- Excellent organizational abilities 4- Confidentiality and discretion 5- Ability to self motivate and self-direct
Compensations Fixed salary plus medical coverage for accepted applicants
Salary (L.E.) Negotiable
Comments interested applicants send resume with recent photo to hr@medicareegypt.com stating job code HD
Helpdesk & Technical Support Representative Jobs In Egypt And Career In Middle East Medicare Vacancies In Cairo 2016
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