Employer E - finance
Job Title Senior Collaboration Engineer
Vacancy Deadline(mm/dd/yy) 6/30/2017
Languages English, Excellent
Country Egypt
City Cairo
Job Category Engineering
Job Type Full Time
Job Level Senior
Description Ensure stable and reliable Operation for internal cloud. Day-to-day performance monitoring. Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs). Technical administration and troubleshooting for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media) ,Fax , Video with remote support) and quality tools (CUIC, AQM , Voice and Screen recording , WFM) Troubleshooting and fault analysis and repair. Trouble ticket generation, response and escalations. Standard changes implementation via our change control systems and processes. Administration for Management applications for health monitor and archive configuration. Participate in a 24x7 call-out rota. Ticket and standard changes response for customer with valid support contract.
Qualifications Bachelors degree in communication / computer engineering. 3-5 years working experience in a similar environment (UCCX experience is a must). CCNA collaboration is a must. CCNP collaboration certificate is a must. Experience in Cisco Partner or cloud provider is preferred. Willing to work for long hours on occasion. Strong team player with solid interpersonal skills. Excellent communication skills.
Gender Any
Car owner Any
Education major Engineering
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email Dalia_Abdelaziz@efinance.com.eg
