Employer Zewail City of Science and Technology
Job Title Infrastructure Systems Engineer
Vacancy Deadline(mm/dd/yy) 6/30/2017
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Giza
Job Category Engineering
Job Type Full Time
Job Level Junior
Description -Handling all Service Requests related to AD, DNS, DHCP, SharePoint, Gmail Administration and file service according to IT SLA -Perform extensive troubleshooting on the above mentioned services as well as providing clear and descriptive resolution for the users. - Handle system generated Systems management alerts that may include: Replication errors DNS resolution Service interruptions. - Provide infrastructure support for peers applications such as Student information systems -Responsible for documenting all actions taken or needed in incidents and service requests. -Responsible for creating or updating documents in the internal know error database to ensure proper knowledge transfer across team members. - Responsible for swift and proper communication is sent in case of critical incidents to ensure all involved and affected parties are informed. - Continuously participating in Identifying technical improvements to decrease any administrative overhead. - Continuously participating in improving the internal processes to increase the overall efficiency and decrease the response and resolution times. - Working closely with the first line to ensure the agreed on processes are followed and discuss key areas of improvement through tailoring reports and providing easy to use work instructions. - Participate actively in platform/application installation/design/upgrade plans and execution. - Participate as well in the integration/consolidation projects. - The below reports are produced on regular basis, its improvement is a key responsibility for the engineer to ensure best analysis for workloads according to service and engineer; as well as tracking the teams position from the KPI. - Service Availability SLAs compliance. Statistical analysis. (Effort analysis, Quality analysis and utilization reports)
Qualifications Minimum 3 years of Experience in Microsoft infrastructure technologies Administration (AD, DNS, DHCP, File server, Sharepoint, Systems Management; mainly SCCM & SCOM): - Hands-on experience with Microsoft Windows OS administration tasks (Win 2008/2012/2012R2). - Hands-on experience with Microsoft Windows Client OS (Win XP, 7,8 ,8.1). - Extensive experience with Microsoft Active Directory, LDAP, DHCP, DNS and CA - Working knowledge of server hardware (RAID, clustering, virtualization, etc.) - Awareness of Microsoft monitoring solution SCOM. - Extensive experience with Microsoft SharePoint 2013. - Extensive experience with Microsoft System Center Family (SCCM) - Awareness of Microsoft Office 365. - Strong troubleshooting skills on the above products. - MCSE Server Infrastructure, MCSA Windows Server, MCSA Office 365, MCSE SharePoint and MCTS SCCM is a plus. - ITIL Foundation background is a plus. - Experience in Gmail Administration.
Gender Any
Car owner Any
Education major Engineering
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email Please send your updated CV with the job code in subject on recruitment@zewailcity.edu.eg
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