Employer Zewail City of Science and Technology
Job Title Networks Engineer
Vacancy Deadline(mm/dd/yy) 6/30/2017
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Giza
Job Category Engineering
Job Type Full Time
Job Level Junior
Description -Handling all Service Requests related to Network performance, VOIP PBX and Network Security according to IT SLA -Perform extensive troubleshooting on the above mentioned services as well as providing clear and descriptive resolution for the users. -Handle system generated Networks management alerts that may include: LAN or WAN problems, VOIP PBX Network security, Web Application Firewall VPN. -Provide infrastructure support for peers applications such as Student information systems. - Responsible for documenting all actions taken or needed in incidents and service requests. - Responsible for creating or updating documents in the internal know error database to ensure proper knowledge transfer across team members. - Responsible for swift and proper communication is sent in case of critical incidents to ensure all involved and affected parties are informed. - Continuously participating in Identifying technical improvements to decrease any administrative overhead. - Continuously participating in improving the internal processes to increase the overall efficiency and decrease the response and resolution times. - Working closely with the first line to ensure the agreed on processes are followed and discuss key areas of improvement through tailoring reports and providing easy to use work instructions. - Participate actively in platform/application installation/design/upgrade plans and execution. - Participate as well in the integration/consolidation projects. - The below reports are produced on regular basis, its improvement is a key responsibility for the engineer to ensure best analysis for workloads according to service and engineer; as well as tracking the teams position from the KPI. - Service Availability SLAs compliance. - Statistical analysis. (Effort analysis, Quality analysis and utilization reports).
Qualifications - Minimum 3 years of Experience in either CISCO or HP Networks: -Hands-on experience with CISCO or HP Switches -Hands-on experience with any VOIP PBX such as Cisco Call manager or Nortel -Awareness of Microsoft Active Directory, LDAP, DHCP, DNS and CA -Working knowledge of server hardware (RAID, clustering, virtualization, etc.) -Extensive experience with Microsoft System Center Family (SCOM). - Strong troubleshooting skills on the above products. CCNA Routing and Switching CCNP Routing and Switching Preferably experience in the below : ITIL Foundation background. CCNA in other areas is a plus CCNP in other areas is a plus CCSP is a plus. - Administration Awareness of -Firewall (ASA or Palo Alto). - Awareness of Web Gateway - Web Application Firewall -Microsoft Office 365 - Gmail
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email Please send your updated CV on recruitment@zewailcity.edu.eg
.jfif)
.png)
