Employer SUMMIT
Job Title Service Engineer - AVAYA
Vacancy Deadline(mm/dd/yy) 7/31/2017
Languages Proficiency in both Arabic and English language (speaking, reading and writing).
Languages English, Very Good
Country Egypt
City Cairo
Job Category Information Technology
Job Type Full Time
Job Level Junior
Description Understands and follows departmental policies, procedures, guidelines, and standards. Works closely to provide all business units with relevant technical support and after sales services for their customers. Provides customers with the first level of support within service level agreements ensuring product installations, software implementations, warranty, and after sales services are effectively achieved. Checks pre-installation requirements and site preparations for new hardware installations. Prepares systems for installation of applications products. Recommends spare parts requirements, issues spare parts quotations to customers, and releases required spare parts from warehouse. Ensures spare part availability by ordering new spare parts for specific products and following up their receipt. Handles all problems concerning maintenance contracts, warranties and time and material calls. Troubleshoots hardware, software, peripheral, and operating system performance issues. Handles warranty contracts through following up product issues, performing phone and onsite diagnostic visits, and checking relevant spare parts. Discusses product problems related in contracts and warranty and follows up with vendor response centers. Promptly reports any customer raised concerns or complaints to management team. Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction. Attends technical courses needed to achieve unit certifications.
Qualifications B.Sc. in Communications & Electronics Engineering Maximum of 2 years of experience in implementing and supporting AVAYA products. CCNA & any other certifications is a plus. Excellent knowledge in MS office Excellent communication, interpersonal and problem solving skills. Results oriented and works well under pressure.
Gender Any
Car owner Any
Education major Communication & Electronics
Experience 0 - New Graduate Years.
Salary (L.E.) Negotiable
Comments Please mention the job title in the subject
Job Contact Email careers@summit-mea.com
