Customer Service Team Leader For Smart House

Employer Smart House
Job Title Customer Service Team Leader
Vacancy Deadline(mm/dd/yy) 11/30/2017
 Languages Arabic, Excellent
English, Good
Country Egypt
City Cairo
Job Category Customer Service, Real Estate
Job Type Full Time
Job Level Senior
Description Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
 Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
 Provides statistical and performance feedback and coaching on a regular basis to each team member.
 Writes and administers performance reviews for skill improvement.
 Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
 Ensures employees have appropriate training and other resources to perform their jobs.
 Responds to and resolves employee relations issues expressed by team members.
 Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
 Addresses disciplinary and/or performance problems according to company policy.
 Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
 Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
 Works as a member/leader of special or ongoing projects that are important to area/process improvement.
 Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
 Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
 Uses appropriate judgment in upward communication regarding department or employee concerns.

Qualifications 3+experience in the same field is a must . Customer/Client Focus. Leadership . Organizational Skills. Performance Management. Problem Solving/Analysis. Technical Capacity. Bachelor degree.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Nasr city or nearby resident.

Job Contact Email Hr@smarthouseegypt.com