Employer International Company for Engineering and Consult - HSE Contractors
Job Title CRM Specialist
Vacancy Deadline(mm/dd/yy) 12/15/2017
Languages - Perfect command in American English Language.
Languages English, Excellent
Country USA
Job Category Telemarketing, Civil Engineering, Customer Service
Job Type Full Time
Job Level Senior
Description - Deployment of Customer Management Solutions.
- Manage Customer Management Solutions activities and resources.
- Communicate effectively with clients to evaluate industry and business trends.
- Document business requirements to define the architecture and tools of Customer Management Solutions.
- Manage relationships with vendors in support of staff augmentation and systems support.
- Identify and manage the implementation of CRM solutions new and creative opportunities to enhance customer experience.
- Analyze customer requirements and ensure resolutions for all issues.
- Contribute to the development strategies to align with the company business strategy.
- Manage, motivate, develop and assess Customer Solutions team to improve team members performance level.
- Develop, implement, and maintain policies, processes and procedures for effective delivery of services and compliance with regulatory guidance.
Qualifications Ability to facilitate transferring knowledge to others. - Strong proficiency with CRM databases. - Ability to maintain the confidentiality of the sensitive information. - Strong work ethic and attention to detail. - The ability to extract Sales Leeds through high quality internet research. - Pulling specific data lists as required for internal use only. - Proficient use of Microsoft Office Products. - Preparing weekly reports for the sales team progress - Completing reports, lists and custom data collections to support the work flow of the sales team. - Engineering background. - US market Background (Familiar with US market, strategies, Etc.)
Gender Any
Experience 3 - 5
Years.
Salary (L.E.) Negotiable
Comments Working hours from 2 PM - 11 PM
Job Contact Email Julie@hsecontractors.com -
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