Now hiring!
Senior Receptionist
*Responsibilities:
· Greet and welcome the guest upon arrival. And always provide all guests with a high-quality service and hospitality standard.
· Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
· Uses suggestive selling techniques to sell room nights and increase occupancy and revenue.
· Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
· Responsible for all Marketing & Sales activities as well as business development including but not limited to pricing, timing & number of sales promotions, closing corporate deals.
· Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
· Maintain accurate guest records and ensure confidentiality of information.
· Monitor and maintain cleanliness and orderliness of the reception area
· Communicates, cooperates, and coordinates closely with both housekeeping and accounts departments in all front desk-related functions.
· Handling contract management and negotiation, as well as data performance analysis to make the best business decisions.
· Assist all departments in servicing the guests during high volume periods.
· Reporting to the upper management on the department’s progress.
· Performs other duties as assigned, requested, or deemed necessary by management.
*Job Qualifications & skills:
· Bachelor’s degree in hospitality or any related field is preferred.
· 5-7 years of experience in a hotel receptionist or guest services role.
· V. good command of English.
· Excellent in customer service, sales, negotiation & communication skills.
· Ability to handle high-pressure situations and resolve conflicts efficiently.
· Attention to detail and strong organizational skills.
· Proficiency in hotel management software and basic computer skills.
*Benefits & details:
· Package: Basic Salary + incentive.
· Social Insurance.
· 1 day off
· Rotational Shift.
*Work Location: El-Mokattam
If you are interested, please send your updated CV to hr@fitragroup.com; with mentioning the job title “Senior Receptionist” in the subject line.
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