وظيفة مسؤول تجربة العملاء من البيت بشركة ذا فليكس

The Flex هي شركة متخصصة في تقديم حلول تأجير سكني مرنة، وتهدف إلى جعل عملية استئجار المنازل سهلة وبسيطة مثل التسوق عبر الإنترنت
توفر الشركة خيارات متنوعة للمستأجرين مع مرونة في الإلغاء وتعديل الحجوزات، كما تساعد الملاك على تقليل رسوم الإدارة التقليدية وزيادة العائد من ممتلكاتهم.
تركز The Flex على الجمع بين الراحة، والمرونة، والتجربة الرقمية السلسة في سوق الإيجارات

Key Responsibilities

• Guest Support – Be the primary contact for guests via chat, email, and phone — responding promptly, kindly, and effectively.
• Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay unfolds smoothly.
• Issue Resolution – Take ownership of challenges, find creative solutions, and turn potential frustrations into moments of delight.
• Proactive Communication – Anticipate guest needs, provide clear updates, and share thoughtful recommendations.
• Feedback & Insights – Gather and analyze guest feedback to help improve systems, processes, and service standards.
• Cross-Team Collaboration – Partner with Operations, Product, and Tech to elevate the end-to-end guest journey.

 What You Bring

• Excellent communication skills — fluent in English (French or other languages are a plus)
• Experience in hospitality, short-term rentals, or customer service
• Tech-savvy and comfortable using PMS, CRM, and digital support tools
• Calm, empathetic, and professional — especially under pressure
• Strong attention to detail, a proactive mindset, and genuine passion for service and people

 Why Join The Flex

• Make an Impact – Help shape how people experience home and travel across the globe.
• Grow Fast – Join a rapidly scaling company with global ambitions and real career progression.
• Collaborate Globally – Work with a diverse, high-performing international team.
• Remote-First Culture – Work from anywhere; we care about results, not location.
• Earn Rewards – Competitive salary with performance-based incentives.

The Flex

• We’re Not Just Another Property Company.
• We’re building a global ecosystem for flexible living — powered by technology, automation, and a deeply human touch.
• If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.

Apply