وظيفة خدمة العملاء بشركة فيفو مصر

نبذة مختصرة عن شركة فيفو مصر
فيفو (Vivo) مصر هي فرع لشركة التقنية الصينية العالمية الرائدة في الهواتف الذكية وتطوير تقنيات الذكاء الاصطناعي (تأسست 2009). دخلت السوق المصري في 2019، وأنشأت أول مصنع لها في مصر عام 2022 باستثمارات 20 مليون دولار، بقدرة إنتاجية 500 ألف وحدة شهرياً. وتعد من أبرز المنافسين بتركيزها على التصوير والتصميم.

Job Details
Experience Needed:

0 To 2 Years
Career Level:

Entry Level (Junior Level / Fresh Grad)
Education Level:

Bachelor's Degree
Salary:

Confidential

Job Description
Join our growing team at vivo Egypt! As a Chat Support Agent, you will be the digital voice of our brand. Your mission is to provide an exceptional customer experience by resolving inquiries and providing support through our online chat platforms.

Main Responsibilities:

• Manage large volumes of incoming chat inquiries professionally and efficiently.
• Drive high Customer Satisfaction (CSAT) by providing accurate and timely solutions.
• Handle customer complaints with empathy and provide effective conflict resolution.
• Identify and escalate priority issues to the right department when necessary.
• Document all chat interactions accurately within our CRM systems.
• Stay up-to-date with our latest smartphone releases and company policies to provide correct information.

Job Requirements
Skills: Strong background in Customer Service, Support, and overall Customer Experience.
Communication: Excellent written communication and interpersonal skills (Grammar and Tone are key!).
Problem-Solving: Proven ability to handle difficult situations and resolve conflicts calmly.
Tech Savvy: Proficiency in using CRM tools and the ability to multitask between different chat windows.
Language: Very Good command of English (Reading & Writing).
Education: High school diploma or equivalent (Bachelor’s degree is a strong advantage).
Experience: Previous experience in a customer service role or a fast-paced contact center is preferred.

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