Helpdesk Engineer Jobs In Egypt And Career In Raya Holding Group Vacancies In Giza 2015
Employer Raya Holding Group
Job Title Helpdesk Engineer
Vacancy Deadline(mm/dd/yy) 10/22/2015
Languages English, Excellent
Country Egypt
City Giza
Job Category Information Technology
Job Type Full Time
Job Level Junior
• Follow ISO 27001 and ISO 20000 procedures • Respond to requests for technical assistance in person, via phone, electronically • Administer users’ machines remotely using SCCM • Deploy users’ OS using MDT and WDS • Run daily reports to set the action plan needed to fix any alerts or problems on user’s machines • Perform daily check lists and remote visits for company locations to prevent future problems • Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed • Administer help desk software “ManageEngine, SCCM, MDT, WSUS, WDS, ..etc” • Recommend Active Directory Group Policies needed to control user’s behavior to enhance the overall machines performance • Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations • Diagnose and resolve technical hardware • Research questions using available information resources • Advise user on appropriate action • Log all help desk interactions • Redirect problems to correct resource • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Prepare activity reports • Inform management of recurring problems • Stay current with system information, changes and updates
Qualifications Bachelors degree preferred and 3 years experience at least in the following: • Helpdesk services in corporate environments • Experienced in troubleshooting and deployment of Windows 7, 8.1, MAC OS and Linux • Experienced in troubleshooting and deployment of Windows 2008, 2012 Server and Linux server • Working knowledge of SCCM, WDS, WSUS, Kaspersky, Active Directory • knowledge of relevant MS Applications “MS Exchange, ISA, Virutalization, … etc” • MS Certified
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email marwa_sharawy@rayacorp.com -
Helpdesk Engineer Jobs In Egypt And Career In Raya Holding Group Vacancies In Giza 2015
Employer Raya Holding Group
Job Title Helpdesk Engineer
Vacancy Deadline(mm/dd/yy) 10/22/2015
Languages English, Excellent
Country Egypt
City Giza
Job Category Information Technology
Job Type Full Time
Job Level Junior
• Follow ISO 27001 and ISO 20000 procedures • Respond to requests for technical assistance in person, via phone, electronically • Administer users’ machines remotely using SCCM • Deploy users’ OS using MDT and WDS • Run daily reports to set the action plan needed to fix any alerts or problems on user’s machines • Perform daily check lists and remote visits for company locations to prevent future problems • Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed • Administer help desk software “ManageEngine, SCCM, MDT, WSUS, WDS, ..etc” • Recommend Active Directory Group Policies needed to control user’s behavior to enhance the overall machines performance • Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations • Diagnose and resolve technical hardware • Research questions using available information resources • Advise user on appropriate action • Log all help desk interactions • Redirect problems to correct resource • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Prepare activity reports • Inform management of recurring problems • Stay current with system information, changes and updates
Qualifications Bachelors degree preferred and 3 years experience at least in the following: • Helpdesk services in corporate environments • Experienced in troubleshooting and deployment of Windows 7, 8.1, MAC OS and Linux • Experienced in troubleshooting and deployment of Windows 2008, 2012 Server and Linux server • Working knowledge of SCCM, WDS, WSUS, Kaspersky, Active Directory • knowledge of relevant MS Applications “MS Exchange, ISA, Virutalization, … etc” • MS Certified
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email marwa_sharawy@rayacorp.com -
Helpdesk Engineer Jobs In Egypt And Career In Raya Holding Group Vacancies In Giza 2015
