Information Clerk
Salary
$41,630.16 Annually
Location
Madison, WI
Job Type
PERMANENT FULL TIME
Department
Building Inspection
Job Number
2017-00318a
Closing
9/11/2017 11:59 PM Central
Comp. Group/Range
20/07
General Description
THIS RECRUITMENT WILL BE USED TO FILL OTHER VACANCIES THAT OCCUR IN THIS CLASSIFICATION IN OTHER DEPARTMENTS THAT MAY ARISE OVER THE NEXT SIX (6) MONTHS. SUCH VACANCIES MAY BE FULL-TIME OR PART-TIME.
This is responsible public contact and clerical work involved in providing programmatic information to the general public and in processing requests for services. This class is characterized by primary responsibility for responding to difficult in-person and telephone inquiries necessitating judgment and discretion in both dispensing programmatic information directly and in making appropriate referrals. Work at this level necessitates programmatic knowledge, involves a potentially substantial consequence-of-error if done inappropriately, and requires varied and difficult public contact. Work is typically performed under general supervision.Examples of Duties and Responsibilities
Receptionist/Telephone duties for Building Inspection
Answer questions and direct calls as appropriate.
Schedule inspections for field staff.
Enter Housing Complaints into system.
Permitting
Process and issue routine permits.
Collect and process fees.
Document management
Scan documents and upload to document management system.
Process and file other paperwork as appropriate.
Provide back-up and support to permit counter.
Assist public with phone and counter inquiries.
Process routine permits.
Perform related work as required.Minimum Qualifications
Two and one-half years of responsible clerical experience, at least six months of which must have involved direct public contact/customer service work.
Possession of an Associates or Bachelors degree may be substituted for all experience requirements.
If an applicant does not possess the experience listed above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Two years experience in applying the following:
General clerical methods and procedures.
Relevant office terminology and equipment.
Computers and their application in an office environment, including Microsoft Word, Excel and Outlook.
Departmental policies, procedures and functions.
City services and/or community resources.
The City of Madison strives to provide exceptional customer service to all its citizens and visitors. Therefore, successful candidates will have demonstrated ability to work effectively with multicultural communities.
For a complete list of the knowledge, skills and abilities, please view the class specification at this
link:https://agency.governmentjobs.com/madisonwi/default.cfmaction=specbulletin&ClassSpecID=824216&headerfooter=0Special Requirements
Physical Requirements:
Employees will be expected to spend a majority of time sitting while operating a desktop computer and telephone. Employees will also have significant public contact and will be expected to provide excellent customer service.
BENEFITS
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current salary schedules for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as a bus pass for all employees and the possibility of flexible work schedules. A brief summary of benefits is listed below.
Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive seven official paid holidays (New Year’s Day, Martin Luther King, Jr. Holiday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).
Employees also earn 13 sick days annually that may accrue to a total of 150 days.
Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:
•Health Insurance
•Dental Insurance
•Life Insurance
•Income Continuation Insurance (for short and long-term disability)
•Long Term Care Insurance
Other Benefits
The City offers numerous other benefits and programs for employees, including:
•457(b) deferred compensation plans
•Employee Assistance Program
•Bus Pass on Madison Metro
•Flexible Work Schedules
•Employer-paid Training
Agency
Madison, City of (WI)
Address
210 Martin Luther King Jr., Blvd.
CCB Rm 501
MADISON, Wisconsin, 53703.
Phone
(608) 266-4615
Website
http://www.cityofmadison.com/jobs
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