IT Service Desk
Department: Information Technology
| Experience Needed: 2 to 4 years | Career Level: Entry | Job Type: Full Time |
| Salary: Confidential | Education: Bachelor's Degree at least | Vacancies: 1 open position |
Job Description
- Serve as the first point of contact for users seeking IT technical assistance.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Perform daily tasks Antivirus server.
- Perform daily tasks proxy server.
- Perform daily health check and predictive maintenance.
- Responsible for monitoring company infrastructure and provide proactive actions.
- Provide training for new user.
Job Requirements
- Bachelor degree in computer science or computer engineering
- Good Knowledge MCSE, ITIL, CCNA.
- Good Analytics and problem-solving Skills.
- Good Communication skills.
- Excellent in English.
- City: CairoReference Code: K1543748930I
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