وظيفة مسؤول شبكات تكنولوجيا المعلومات بسيلانترو

نبذة مختصرة عن شركة بسيلانترو
سيلانترو (Cilantro) هي سلسلة مقاهي ومطاعم مصرية رائدة تأسست عام 2000/2001، وتعتبر من أوائل من أدخل مفهوم "سلسلة المقاهي" العصرية إلى مصر. بوجود أكثر من 90 فرعًا، توفر سيلانترو منتجات ذات جودة عالية، بما في ذلك القهوة، الشطائر، والحلويات، وتتميز بأجواء مريحة تناسب العمل أو التجمعات

Responsibilities
Process & Training Optimization

• Support finalization of SOPs and JI manuals including formatting, versioning, and templates.
• Track and follow up on field training schedules, employee attendance, and test results.
• Audit trainers to ensure delivery quality of JI sessions and adherence to methodology.
• Consolidate operations team feedback and support JI optimization roadmap.

Operational Excellence Tools & Reporting

• Develop dashboards to monitor training scores, audit results, and operational KPIs.
• Track process compliance, people readiness, and performance delivery metrics.
• Conduct root cause analysis for operational issues and develop preventative actions.
• Monitor area scores and collaborate with operations team on improvement actions.

Cross-functional Support

• Engage with operations team to gather on-ground insights and identify bottlenecks.
• Support rollout of new processes and tools through strong documentation and testing.
• Provide data and reports to support management decision-making.

Requirements
Education:

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.

Experience:

• 0–2 years of experience in operations, process improvement, or project coordination—preferably in a fast-paced or customer-facing environment (F&B or retail is a plus).
• Experience in working with cross-functional teams and/or training delivery is an advantage.

Skills & Tools:

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel or Google Sheets; familiarity with dashboarding tools (e.g., Looker Studio, Power BI) is a plus.

Excellent communication and coordination skills.

• High attention to detail and ability to manage multiple workstreams.
• Comfort with documentation, SOP writing, and formatting.
• Basic familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone Diagram).

Personal Attributes:

• Proactive, self-motivated, and eager to learn.
• Strong sense of accountability and ownership for results.
• Ability to work effectively both independently and in team settings.
• Flexible, adaptable, and resilient in dynamic environments.

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